FREQUENTLY ASKED QUESTIONS

Claw machine filled with plush toys resembling bear characters.

  • Standard packages include and assortment of prizes to accommodate your booking length, set up, and tear down.

  • Yes, you can provide your own prizes if you would like. Please let us know at time of booking if you would like to choose this option and we will provide you with size and weight limitations.

  • Nothing fancy, we only require a 3-prong 120V outlet. We can provide an extension cord if needed, please let us know 24 hours in advance.

  • We like to have access at least one hour in advance.

  • Yes! - We have general liability insurance and can also provide proof upon request.

  • We accept all digital payments including Zelle as well as debit and credit cards.

    Deposits are required to be card or Zelle - the rest of your balance can be paid in cash

    At this time, we don’t accept checks for security reasons.

  • We require a $75 non-refundable deposit to secure your date/time, which is applied to your balance.

    The remaining balance is due at least 7 days before the event date. Cancellations for any reason within 7 days of your event will result in forfeiture of any payments made.

    For bookings 10 days or less from the event, full payment is required upon booking.

    If you need to reschedule and the date is still available, your deposit will be applies to the new date.

  • Yes! - This can be arranged for an hourly fee, depending on availability.

    Please reach out to us as soon as possible, and we’ll do our best to accommodate the situation.

  • Yes! - We deliver for free within a 10 mile radius of 92405 anything beyond that will incur a delivery fee.

    We will always be upfront if a delivery fee will apply and this will be included in your estimate as well!